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Revised Hack, Scam and Lost Item Cases Rules and Regulations
Hi Everyone,
ZhyperMU has 3 Layer Security which are “Password”, “Pin Code”, and “Lock Key”. Among the 3, Pin Code is the security layer which is impossible to be recorded by keylog and if you are unable to fill up the pin code, you will be unable to login your Characters. We will be adjusting the rules, procedure and how Head Game Masters will deal with the cases involving recovery of items.
We also disabled the Recovery of “Master Key”, “Password” and “Pin Code” in the account panel from the website for us to do a manual recovery process that will undergo investigation in verifying the Account’s Owner.
TIME LIMIT
We will be adding 1 week of time limit from the day it has been hacked til the day the incident was reported for it to be entertained. Cases beyond the time limit will not be entertain due to the numerous of trades already done by the so-called-hacker. Account’s Owner should be reminded that it’s your own responsibility to secure your account because we already had provided enough security layer in the system that even keylog will not be effective.
SPECIAL CASE
If there are some cases that beyond 1 week and still has a chance for the items to be recover then we will still entertain the case. This is per Seniors' agreement to proceed with the case followed by Administrator's Approval
RECOVERY LIMIT
If the hacked items was traded to other players with a “Legit Offer”. We will only entertain 3 rollback of trades.
Example:
- If Hacker1 traded the items to Buyer1 with an offer,
- then Buyer1 will sell the items to Buyer2 to Buyer3 with Offers.
- All Trades done by 3 different occasions will be rollback and the Original items of the buyers will also be returned.
A Free Trade (Non-offer trade) will be ignore, and the count will proceed to the next “Legit Trade Offer”.
COMPENSATION FEE
With Those 3 Players affected by roll back, the victim will need to pay 50 Cash Points (or VIP Point equivalent) each player as a compensation for the hassle caused.
RECOVERY REPLACEMENT
Since The Limit of Roll-back is up to 3 players only, any trades beyond the limit will not subject for roll-back anymore, but instead the most available item will be the one to be given to the Victim.
PUNISHMENT
we all have the tracing tools we need, if we found out the main account of the hacker(s) , We will ban all this account permanently and Items are Subject for “confiscation or item seize” to be use in Special Events.
RMT ITEM RECLAIM
Anyone try to attempt to do a Reclaim of the item they initially sold through Real Money Trading, If found guilty their main Account(s) will be subjected to permanent ban and items are subject for “confiscation or item seize” to be use in Special Events.
IMPERSONATION
While impersonation is considered as false claiming, we will be tracing accounts in connection of the False claimer and items are subject to confiscation and all accounts related will be banned permanently.
All the best,
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ZhyperMU Admin Team
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Thanks for this update Maam :D
Gifteh: [X] [X] [X] [X] [X]
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noted ,, thanks ate mish :)
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Cool update ate mish, a very fair compensation for the victims. Hope someone would not be hacked.
FREE SPIRITED
Forum Gear Made by: Gedeon
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Thanks for this ate
@Mishel
: , i hope account transfer issue will be up soon.
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Last of the Real Ones
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Thanks for the update Madam.
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Hope this will be clear to all people.
Cheers!
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Thanks for this update, Ma'am Mish.
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