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Transfer Issues FAQ
Hello Zhyperians
A few of you are having issues transferring your accounts or logging back into them for one reason or another. Here are a few things that you should check before asking seniors for help, as well as other information:
1. If your username has a symbol in it and you didn't change the username when you transferred, attempt to remove the symbol from the username when you log in.
For example, if you username is ZMU_123 before the transfer, try to login with ZMU123 after the transfer(even if you didn't opt for a username change).
2. If you cannot transfer because your password is too long(over 10 characters), input only the first 10 characters of your password. That should allow you to login to the transfer page.
3. If you cannot remember your password, you will need to wait a while before the option to change it will be made available. Due to security reasons we do not want to change password by force unless we really have to.
We've had many pilots attempt to hack the accounts of their friends, and we want to give account owners the chance to transfer their accounts themselves before we go around forcing transfers for people who "forgot their passwords."
4. Errtels will not be restored. Stop asking.
5. Guild names will be recovered providing enough information is provided. If you stole someone's guild name, expect to be frozen, then asked to release the guild name. Failure to comply will mean we will force our way into the account and disband the guild ourselves. Same principle will apply to main character names, but we will be way more lenient with that.
6. If these guidelines do not answer your questions, feel free to fill this form in:
http://www.muonline.biz/zhyper/forms...o=form&fid=254
Describe what the issue is, and a senior will try to help you out.
That will be all for now.
Regards,
Holmes
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Noted for this 1
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okay thanks for the information H
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Vicious Little
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I always tell them about the 10 char password limitation thingy before but meh.
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Learning ZhyperMU
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Thank you, will be good to redirect players with questions from help section to read this.
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Kundun Hunter!
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