Game Assistance services.
About help section.
The help section is a place dedicated to helping all ZhyperMU members with their in-game and forum issue. It is the first place new members come to when they have a problem, so please be courteous at all times. You will get support from both staff members, and experienced members. Nothing you ask is a stupid question, so please, don't be ashamed to ask.
Before opening a new thread, please read through this thread, and maybe you'll find the answer to your question before you even ask it!
Good luck.
Account Lock System
Write:
/setkey <10 character key> to set a key.
/confirmkey <10 character key> to confirm the key.
/lock <10 character key> to lock your account.
/unlock <10 character key> to unlock your account.
How to Recover your In-game Password and Lock Key
For those who forgot their in-game password kindly follow the below:
1. Go to
ZhyperMU
2. Under the User Panel click "Lost Password"
3. Type in your account's registration email address and click recover password.
4. After requesting the password recovery you will receive an email with a confirmation link.
5. On your email, once you clicked the confirmation link you will be emailed with a new password.
In connection with this, you will also receive your account lock code if you forgot it.
Lost account details.
In order to retrieve your account details, please fill out this
FORM, and allow time for a response.
Lost item retrieval.
If you have lost your items in an accident, lag, or anything of sorts, please fill out this
FORM, and allow time for a response.
If the item is donated, kindly include also your donation details as well as the proof of donation.
However, be warned with the following guidelines:
Report Rules:
1) We do
not answer for lost items due to sharing of account or any other type of reckless management of account information.
2) Dupe items will
not be restored, so don't ask for it.
3) You can add any comments you might have but don't make an extremely long speech. We have a schedule as well.
4) Don't try to be smart and request for items that you haven't lost because we will check every single log related to the character including your trade logs, and if we find out you never had the item,
your account will be permanently banned.
Reporting an abusive player.
If you spot a player who is breaking the rules, make sure you report him! Of course, you need to have proof that the player is really breaking the rules.
To report abuser, answer this
FORM.
Please note that biased reports or reports based on falsified evidence will be
severely punished.
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Now that we have the important things out of the way, here's a few more guides and links to help you out in case you need help:
GUIDES:
Event Prize Request -
FORM
Character Transfer System -
FORM
LINKS:
Need socket advice? Look no more!
If you need help deciding what sockets you should put on your set, ask them on the thread below! Do not make a new thread, because it will be instantly closed and moderators will be sad. :(
Best socket discussion thread.
Market prices.
Are you worried you might be ripped off when trading on the market, or wondering if you're charging too much for items? Ask your questions about Zhyper market prices in the following thread.
Item price check thread.
Need help leveling?
We have a thread for that! You simply ask for help, and maybe some kind-hearted person will help you.
We cannot guarantee anything however.
Party request thread.
Other frequently asked questions. [F.A.Q.]
There are a lot of other questions that you may have, so we tried out best to answer all of them before you even ask them!
Frequently asked questions.
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Forum-Related Assistance
Main Section now will be called
Forum Related Request, and there are 2 sub-sections:
1.
Premium Application will work as it has been working, there you will apply for Legend Tag. There you could find all your applications.
2.
Forum Request, will serve as a place where you could request to Forum Stuffs, like Change Name and more.
Premium Application
First of all you need to fill up the
FORM and Check
Premium Application Hall upon bumping your application
FORM 1:
Categories 1, 2, and 3
1. Which category do you belong to?
- Registered member for at least a year.
- Forum hero for at least twelve months.
- Former staff member for at least three months.
2. Were you previously a Legend? Post your application's link if so:
3. Have you ever been banned within the past 6 months? Post your Ban's link if so:
4. Have you received any infractions during the last three months?
5. Provide ten links to reports you have posted (Staff & Hero excluded):*
6. Provide five links to suggestions you have posted (Staff & Hero excluded):*
7. Provide a link to one guide you have posted (Staff & Hero excluded):*
Form 2:
Category 4
1. How did you become a Legend in the first place?
- Registered member for at least a year.
- Forum hero for at least twelve months.
- Former staff member for at least three months.
2. Have you received any infractions since you registered?
3. Have you been banned since you registered?
4. Provide proof of your previous Legend Tag:
- Screenshot.
- Current senior member to confirm it.
- Other reliable source.
Forum Request
Before making a forum request, here is the Forum Request Rules.
Categories
- Change name
- Grant access to a Guild Hall
- Add/remove a Guild Tag
- Everything else that requires a Senior's attention.
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Proofs Needed For A Certain Report In- Game
Scam Cases
Proof Needed (SCREEN SHOTS):
- Character Name of the scammer
- Screen shot of conversation
- Screen shot of the items and their options
- Screen shot of you getting scammed
Hack Site Advertisers
Proof Needed (SCREEN SHOTS):
- Name of the Character
- Screen shot of what he/she is advertising
Staff Impersonators
Proof Needed (SCREEN SHOTS):
- Name of Character
- Screen shot of impersonating a ZhyperMU staff member
- Screen shot of him/her asking for account details/something private.
Third Party Program Users
Proof Needed:
- (SCREEN SHOTS/VIDEO [more preferred])
Language Abusers
Proof Needed (SCREEN SHOTS):
- Name of Character
- Screen shot of abusive language (race, religion, trash talking, obscene language)
NOTE: All proofs must not be edited in any way.
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FOR 24/7 GUIDE AND SUPPORT
You may visit
ZhyperWiki
If you have any questions which are
not covered by the information in this thread, you may create a new thread in the
help section and someone will eventually help you.
Thank you for taking the time to be a model member, and reading through important threads.
Have a nice day.