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MrsVasiu
28-11-2011, 10:16 PM
Hello Everyone,

Until we fix the forms and everything, we will enable the services with a way around of requesting them, so we can minimize the impact over community at the lowest level.
So, please be guided with the following:



Event Coins Exchange and Christmas Charm Coupon Exchange - http://www.muonline.biz/zhyper/forms.php?do=form&fid=1


Character Transfer System - Format :

request will be sent at http://www.muforum.com.ph/zhyper/forumdisplay.php?311-Character-Transfer-Requests



Item Prize Request - request will be send at http://www.muonline.biz/zhyper/forms.php?do=form&fid=4



Lost item retrieval - request will be send at http://www.muonline.biz/zhyper/forms.php?do=form&fid=5

if the item is donated, kindly include also your donation details as well as the proof of donation.

Please take note of the following:

1. We don't answer for lost items due of sharing of account information. Your account, your responsibility.
2. Dupe items will NOT be restored.
3. Don't try to ask items that haven't lost because we will check every single log related to the character including your trade logs and if we find out you never had the item your account will be permanently banned.
4. Always take Screenshots of your item so that in any case of any issues regarding your items you will have a proof.
5. Always remember this: NO PROOF, NO ACTIONS.


Lost Reset Case - will be sent at http://www.muonline.biz/zhyper/forms.php?do=form&fid=6


Tournament Registration - will be sent at http://www.muonline.biz/zhyper/forms.php?do=form&fid=7


Reports - will be sent at http://www.muonline.biz/zhyper/forms.php?do=form&fid=8




**Please be aware that submitting incomplete requirements and in wrong format will be ignored.**






Thanks,
ZhyperMU Administration.

.Phoenix.
29-11-2011, 12:28 AM
For the things that need HGMs assistance, please be advice to double check your thread before hitting the "Post/button" in order to grant/attend your request in less than 6 hours. Thank you.

SACk
28-12-2011, 02:55 AM
As Sweety told me in ym, and as I've seem some people asking about where to exchange Christmas Charm Coupon, I added what Dany told me about it.

So to claim or Exchange your Christmas Charm Coupon, you have to follow the same format as Event Coints and send the email to [email protected]

Here you can find the Exchange Ratio

http://www.muonline.biz/zhyper/showthread.php?114484-Christmas-charm-special-exchange

/Thread Update.

AFRON
17-04-2012, 06:22 AM
/Thread updated

AFRON
09-07-2012, 12:21 AM
/Updated .